A message to my wonderful customers - Due to unforeseen family reasons I have to spend a couple of months in Italy.
We will continue to trade with some minor adjustments to note. We will dispatch orders and process returns only 2 days per week Tuesdays and Fridays.
I’ll have a little less access to my phone and emails, please be a little patient as it may take a few days, thanks.
If you have urgency please choose the Express post service.
I thank you beforehand for understanding that Contessa Volpi is a small business operated lovingly by me (with the help of my family) and I’ll try my best to manage it all.
Love Enrica x
WITHIN AUSTRALIA
Standard Shipping - FREE for purchases over $90.00. For order values under $90.00 the cost is $7.00. All orders placed will be dispatched only 2 days per week Tuesdays and Fridays, via Australia Post e-Parcel extending the maximum required delivery time for regular intrastate parcels to up to 7-9 business days after the day of posting (for Western Australia we recommend to choose Express Post).
Express Shipping - $6.00 for purchases over $90.00. For purchases under $90.00 the cost is $9.00. All orders placed will be dispatched only 2 days per week Tuesdays and Fridays, via Australia Post e-Parcel. Express Post service will continue to be our fastest postal delivery option for our customers – and Australia Post will continue to prioritise these deliveries. They just may not be delivered the next business day.
No signature will be required on delivery. Contessa Volpi recommends customers provide a secure delivery address (such as your place of employment) as we are not responsible for stolen parcels. We use Australia Post as the service is traceable and in the event that a parcel has gone missing, we can contact them to ask further questions but it is not our responsibility to replace the missing goods.
INTERNATIONAL
All international orders are sent with Australia Post International and are FREE for purchases over AUD$210.00.
For orders under AUD$210.00 the cost is between AUD$15.00 and AUD$25.00 for the rest of the world. Please see our rates here:
- USA, Singapore, Hong Kong and New Zealand AUD$ 15.00
- Italy, France, Germany, United Kingdom and Japan AUD$ 20.00
- Rest of the world AUD$ 25.00
We're making every effort to meet delivery times, however, the changing nature of both airline capacity and delivery services in destination countries mean that these delivery estimates should be used as a guide only.
We will dispatch orders and process returns only 2 days per week Tuesdays and Fridays.
This service is registered and fully trackable. Please allow :
- Zone 1 - New Zealand - 8 - 13 business days
- Zone 2 - Asia Pacific - 8 - 15 business days
- Zone 3 - Western Europe - 15 - 27 business days
- Zone 4 - Usa - 7 - 20 business days
- Zone 5 - Rest of the World - 9 - 27 business days
Once your package has been posted you will be sent a confirmation email with tracking information. If your package is not signed for upon delivery, a note will be left at your address with instructions to arrange redelivery. Contessa Volpi is not responsible for any import charges, duties or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control. If your parcel is delayed, please email us at info@contessavolpi.com and we get back to you as soon as we can. We are not liable for wrong information given to us when shipping information is asked at the check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising the order. Please note Contessa Volpi is not liable for customs clearance fees in your country and holding times of packages by customs in your country.
